Ytel Click2Call: A Convenient Chrome Extension for Contact Center Agents
Ytel Click2Call is a click-to-call extension designed specifically for Ytel's Contact Center agents. With this extension, agents can easily initiate calls by simply clicking on any phone number displayed as text in their browser. The extension seamlessly integrates with Ytel's Contact Center platform, allowing agents to launch calls directly from their browser.
Upon clicking on a phone number, the Contact Center Agent interface tab is automatically brought to the forefront and the call is initiated. This ensures a smooth and efficient calling experience for agents, eliminating the need to manually dial numbers or switch between applications.
Installing the Ytel Click2Call extension is a breeze. Once installed, a Settings page opens where agents can enter their Contact Center credentials. The extension also adds a button to the browser toolbar, providing quick access to the configuration settings.
To provide a clear visual indication of its status, the Ytel Click2Call extension displays a blue icon when active and live. When inactive, the icon appears grey, making it easy for agents to identify whether the extension is currently enabled.
Overall, Ytel Click2Call is a valuable tool for Contact Center agents who need a seamless and efficient way to initiate calls from their browser. Its integration with Ytel's Contact Center platform and its user-friendly interface make it a convenient and time-saving extension for agents.
